- General Policy
At 2nd Luxe, we aim to ensure that all our customers are satisfied with their purchases. However, if you are not completely satisfied with your purchase, we are here to help. Our returns policy allows you to return items under certain conditions.
- Return Eligibility
Items can be returned within 7 days of the date you received your order. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags and labels intact.
- Accompanied by the receipt or proof of purchase.
- Non-returnable Items
Due to the nature of our products, certain types of items cannot be returned. These include:
- Final sale items or items sold on clearance.
- Products that have been altered or damaged after delivery.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Return Process
To initiate a return, please contact us at support@2ndluxe.com.au with your order receipt and details about the product you would like to return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
- Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Restocking Fee
All returns are subject to a restocking fee of 10% of the purchase price, which will be deducted from your refund.
- Customer Service
For any questions or concerns about your return, please contact us at support@2ndluxe.com.au