- General Information
All orders placed on our site are subject to product availability. We strive to dispatch items quickly and efficiently.
- Domestic Shipping (Australia)
- Free Shipping: We offer free express shipping on all orders within Australia, without any minimum purchase requirements.
- Shipping Carrier: All domestic orders are shipped via Australia Post Express.
- Delivery Time: While we aim to ensure that your order is delivered in a timely manner, typical delivery times for express shipping are between 1-3 business days, depending on your location within Australia.
- International Shipping
- Shipping Costs: All international shipping fees are the responsibility of the buyer. Costs vary depending on the destination country and the size and weight of the package.
- Customs, Duties, and Taxes: The buyer is responsible for all fees imposed during or after shipping, such as customs, duties, and other taxes applicable in the destination country.
- Arranging International Shipping: Customers interested in international shipping must contact us at support@2ndluxe.com.au prior to placing an order to discuss shipping options and fees.
- Delivery Time: International delivery times can vary greatly based on destination and local customs processing. Please contact us for estimated delivery times to your specific location.
- Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number provided by Australia Post. You can use this number to track the progress of your shipment.
- Damaged Items in Transport
If you receive an order with damaged packaging or find the product damaged upon opening, please contact us immediately at support@2ndluxe.com.au . We will work with you to address the issue and provide a suitable resolution.
- Questions and Contact Information
For any questions regarding your order’s shipping and delivery, or to arrange for international shipping, please contact us via email at support@2ndluxe.com.au . We are here to assist you with any concerns you may have regarding our shipping practices.